Shipping policy

Order Processing

All orders are processed after confirmation. Please note that processing times may vary during peak seasons or promotional periods.

Delivery Time

We deliver orders within 5–7 business days from the date of order confirmation. Delivery times may vary depending on your location and external factors such as courier delays, weather conditions, or public holidays.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, tracking details will be shared with you (if available) to help you monitor your delivery.

Delays

While we strive to meet our delivery timelines, unforeseen circumstances may cause delays. Collective Luxe is not responsible for delays caused by courier partners or factors beyond our control.

Incorrect Address

Please ensure that your shipping address is accurate at checkout. Collective Luxe is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.